When I arrived at Interchange Inner East, things were pretty archaic with gross inefficiencies and a hugely manualised, duplicitous reliance on idiosyncratic systems. Donna supported me in conducting a business mapping and gap analysis project for IIE. She then compared a range of software databases and recommended Carelink+ for our unique business purposes.
Her understanding of Carelink+ and the challenges around implementation at a staff change management level is exceptional. She developed a project management plan to introduce the product in stages based on organisational priorities.
My experience is that staff on the ground are very time poor and often lacking in confidence in their skills around IT systems – Donna is simply brilliant in working with the team, training them and bringing people along with her. I cannot imagine how difficult our implementation of Carelink would have been without Donna’s competency and professionalism.